Support

• Trouble signing in? Atlas works fully offline with no account - your training is saved on your device. Signing in only adds cloud backup + cross-device sync (a Premium feature). If sign-in fails, email us the email address you used and we will sort it out.
• Lost your data after reinstalling? Free accounts are stored on-device, so deleting the app removes local data. Sign in with Premium to keep an encrypted cloud backup that restores automatically on a new device.

• How the trial works. Every new install gets a 14-day free Premium trial - no credit card required to start. You only pay if you choose to subscribe after the trial.
• What Premium unlocks. Cloud backup + cross-device sync, unlimited saved routines, and the full climb past the free level cap. Pricing is $7.99/month or $49.99/year.
• How to cancel. Subscriptions are billed through the App Store or Google Play, so you cancel there: on iPhone, Settings → your name → Subscriptions → Atlas; on Android, Play Store → Profile → Payments & subscriptions → Subscriptions → Atlas. Web subscriptions are managed from Settings → Subscription & data → Manage subscription in the app. Cancelling stops the next renewal; you keep Premium until the end of the period you already paid for.
• Refunds. Purchases are handled by Apple and Google, so refund requests go through them (reportaproblem.apple.com or the Google Play order history). Email us and we will help you through it.

• Atlas is local-first: your workouts live on your device unless you turn on Premium cloud sync. See our Privacy Policy for exactly what we collect and why.
• Delete your account or data. You can delete your account and data yourself from Settings → Subscription and data, or follow the steps on our account deletion page, which lists the records we keep and why. The deletion is permanent.

Atlas's suggestions (Smart Coach, projected 1RM, load / rep hints) are informational estimates, not medical advice. Before a new program or a new max, read our Health & Fitness Disclaimer. If you feel sharp pain, dizziness, or chest pain, stop and seek medical attention.

If an intimate image of you was shared on Atlas without your consent, or a sexual image of you was made or edited with AI, you can ask us to remove it. You do not need an account. Use the form on our intimate image removal page or email abuse@sigmatools.io. We remove it within 48 hours of a valid request.

Found something broken, or have an idea that would make Atlas better? Email support@sigmatools.io with the details. Bug reports that include your device and a screenshot get fixed fastest.